Refund & Return policy

At Koru Beauty, we want you to love your purchase. If you're not completely satisfied with your order, we're here to help. Here's what you need to know about our return process:

14-Day Return Window

• We offer a 14-day return window from the date of delivery for eligible items.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Initiating a Return

• To initiate a return, please contact us at hello@korubeauty.co within the 14-day return window.
• Please include your order number and the reason for your return in your email.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
• If your return is approved, we'll provide you with a return shipping address. 

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and automatically applied to your original payment method within 10 business days.

Non-Returnable Items

• Certain items are not eligible for return, including sale items and gift cards.
• Additionally, we cannot accept returns on used or opened items unless they are defective.

Damaged or Defective Items

• Please inspect your order upon receipt and contact us immediately if you receive a damaged, defective, or incorrect item.
• We will work with you to evaluate the issue and make it right.

Questions or Concerns

• If you have any questions or concerns about our return policy or the return process, please don't hesitate to contact us at hello@korubeauty.co. We're here to assist you!

Thank you for shopping with Koru Beauty. Your satisfaction is our top priority!